MAKRO CROWN CUSTOMER SERVICE IS REALLY POOR!! I WOULD GIVE A ZERO STAR INSTEAD OF THIS ONE IF I COULD

Makro Crown Mine and Hisense are delaying my refund, I bought a 58inch Android TV in June 2020, my first call was when the tv was exiting apps automatically and they had to bring a tech to open and update the board of the tv, time went and pixels from the tv started being vaulty and I went to the store and explained with video evidence of what the tv is doing. then they called a tech from Hisense again to my house to check it out, what he did was that he factory reset my tv and said if it does it again I should call, less than two weeks later it did the same thing again i went to makro and makro called him again but this time he said he wants to take my tv with leaving me with no TV for him to go test all of this, i told him thats not going to happen since I bought the tv at makro and I will speak to makro since i am under warrantee, as per normal if a tech comes 3 times and still cant solve the problem a refund or replace has to be done as this is now inconveniencing me. crown mine technically gave me the middle finger telling me there is nothing they can do but guess what I stumbled on a review on the makro website which had reviewed the same tv I had but a bit bigger size https://www.makro.co.za/electronics-computers/televisions/led/-46-117cm-/hisense-164-cm-65-smart-uhd-android-tv-/p/***_EA

the link is above, Barry reviewed this tv and said he had his tv changed 3 TIMES IN 5 WEEKS due to black light! by Makro and I have had a tech come to my house 3 times already and yet my refund or credit hasn't been finalized, I dont know why but really??? does that sound fair , will be fair to assume that hisense techs went to his house more than 9 times since according to warrantee a call has to be made at least 3 times before a change or refund is processed??? I am very disappointed at how my situation is handled. or is it because I am Tshepo not Barry??