Makro Credit Card *****

On 22 May 2019, there was ********** purchases that took place on my Makro account, I received an sms for a purchase of R5, then R29 and then R2000, seconds later I received a call from the call centre to confirm the purchases, I disputed the purchases as I was at work and I had my Makro card with me, then the call centre agent said she will lodge a dispute and contact the store. She later called me to alert me of what happened, someone had cloned my card into a bank like card and purchased at a checkers store, they purchased R5 airtime, R29 airtime and R2000 gift voucher, the call centre lady said they were able to cancel the R2000 gift voucher and reversed the purchase, I was then asked to submit a copy of the Makro Card, ID Copy and affidavit which I did on 30 May 2019. I didn't get any response, I then send an email to *** and still didn't get any response. I call the call centre and get put on hold forever. On 17 June 2019, I received my account statement, and it looks like the purchases went through and non of them were reversed, my debit order installment had also increased.Till today, the card has not yet been cancelled, therefore that ********* could still make purchases with that cloned card. Makro credit card customer service is useless.