1 reviews | Active since Sept 2019
Makro credit card change of details
So on the 7th of June 2020 wanted to make an online purchase with my Makro credit card only to realize that the cell number they have for me is wrong---Luckily @ checkout there is a number you can call to change this (call centre 0***)
Call and got the usual questions ID number residential address etc.... So by now you would think that the agent on the other end would be so helpful as to change a Cell number, but no the response I got was you have to go into your nearest Makro store with your ID document and they will change the number for you? To which I rep**** that's pathetic.
Really not what you would expect from a call center---why have the facility if everyone has to go into Makro to get particulars changed.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team