Makro Credit Card beyond uselsss and customer service pathetic

This marks my third attempt to articulate the exasperation I've experienced with the Makro credit card, and regrettably, the situation has only worsened. The title "useless" seems to be an understatement for the inefficiencies I've encountered.

Despite the courteous demeanor of Makro's phone representatives, the level of helplessness on their end is disheartening. It has been over five months since I first raised concerns about not receiving my promised percentage of spend back on the Makro card. Despite multiple attempts to address this issue through Hello Peter, I have received nothing but standard apologies and assurances that the matter is being looked into.

I am left speechless and disillusioned with the process. The recurring standard responses from Makro's side, without any tangible resolution, make me question the efficacy of reaching out through Hello Peter. It seems like a mere formality where responses are generated, but the actual problems remain unresolved.

At this point, I am genuinely uncertain if writing here serves any purpose, as the gap between acknowledgment and action seems insurmountable. The frustration is beyond words, and it appears that the genuine concerns of customers are falling on deaf ears.

Makro's credit card service has proven to be not only useless but a source of enduring aggravation. I implore Makro to take immediate and effective action to rectify these persistent issues, as the current state of affairs is severely damaging the trust and confidence I once had in their services.