Makro Credit card and RCS call center collaboration

I went to the store (WONDERBOOM) two weeks ago the 11h Nov 2019 to get my credit card and activate it for shopping. The RCS call center agent confirmed that I can do my purchases. fast forward to the 27th Nov, I tried online shopping and I was told my card is now blocked,they can't specify the reason why when I went to inquire at the store, they then gave me a new card. Still the new card could not work while I was inside Wonderboom Makro with the online assistant who works inthe shop. We called again the RCS call center and they couldn't help me. my order has been cancelled

The *****s department of RCS called me and told me that the 2nd card has been blocked. I need to send my certified copy of my ID with 3 signatures so that they can put my credit card in the "EXCLUSION" option which will allow me to do online shopping. This information I received from "Shaun" in the *****s department on the 27th of Nov 2019. The 28 Nov I called the ***** after sending my copy and they confirmed that my card is unblocked butthey don't know how to activated the online shopping. I am still not able to do my online shopping. No one at the RCS knows anything about everything. The stores no longer have the fridge available for me to do an in store purchase. I am cancelling this credit card if I am not getting the product that I purchased in time.