SA
Simon A
1 reviews | Active since Oct 2013
13 Mar 2019, 20:53
Makro - **** Customer Service
Absolutely terrible Service, placed an online order with Makro Montague Gardens on the 3rd March 2019, received an email following my order to state that the item will be delivered on the 12th March 2019.
I emailed Makro on the 7th March 2019 to ask if possible to deliver sooner, received no feedback via email, or via phone call, nothing at all, still to this date, nothing!!
I called customer support today on the 13th March 2019 for an update on my order, was informed not sure on delivery date, but the issue would be escalated as he can see the order is now overdue. Issue with this is that I still have not received any further feedback or even an email to verify my call to Makro customer support.
Very poor customer service, just when you thought you cannot get worse than Telkom, welcome to Makro!!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
14 Mar 2019, 10:30Good day Simon
Thank you for reaching out to us
I'm sorry to hear that your climber was not delivered as expected and that we didn't provide feedback as promised.
This is certainly not the service we would want you or any of our customer to have.
Allow me to follow up with the online department at our Montague Gardens store in order to get this matter resolved.
Kind Regards
Otsiele Boikanyo
Thank you for reaching out to us
I'm sorry to hear that your climber was not delivered as expected and that we didn't provide feedback as promised.
This is certainly not the service we would want you or any of our customer to have.
Allow me to follow up with the online department at our Montague Gardens store in order to get this matter resolved.
Kind Regards
Otsiele Boikanyo
Makro's reply14 Mar 2019, 10:30
Official
Good day Simon
Thank you for reaching out to us
I'm sorry to hear that your climber was not delivered as expected and that we didn't provide feedback as promised.
This is certainly not the service we would want you or any of our customer to have.
Allow me to follow up with the online department at our Montague Gardens store in order to get this matter resolved.
Kind Regards
Otsiele Boikanyo
Thank you for reaching out to us
I'm sorry to hear that your climber was not delivered as expected and that we didn't provide feedback as promised.
This is certainly not the service we would want you or any of our customer to have.
Allow me to follow up with the online department at our Montague Gardens store in order to get this matter resolved.
Kind Regards
Otsiele Boikanyo
SA
Simon A's updateReviewer Update
16 Mar 2019, 12:36Received a call from Customer Support Friday the 15th at 09:03am, was informed they need to call the branch I ordered my item from to find out about delivery and would call me back shortly. It is now Saturday the 16th 12:35pm and still have not received the promised return call!!
The worst of all I am still exactly where I was, no update on my order and still do not know when the item is going to be delivered, this is the last time I ever order something from this **** place!! You should be disgusted at the “service” you guys say you offer, service is not what I have received in any way, seems I am not alone and many other people are facing the same issue! Extremely disappointed and frustrated with Makro and their Customer Service department, really is a joke!!!!
SA
Simon A's update16 Mar 2019, 12:36
Reviewer Update
Received a call from Customer Support Friday the 15th at 09:03am, was informed they need to call the branch I ordered my item from to find out about delivery and would call me back shortly. It is now Saturday the 16th 12:35pm and still have not received the promised return call!!
The worst of all I am still exactly where I was, no update on my order and still do not know when the item is going to be delivered, this is the last time I ever order something from this **** place!! You should be disgusted at the “service” you guys say you offer, service is not what I have received in any way, seems I am not alone and many other people are facing the same issue! Extremely disappointed and frustrated with Makro and their Customer Service department, really is a joke!!!!
SA
Simon A's updateReviewer Update
16 Mar 2019, 18:09Received an SMS Saturday 16th March @ 17:05 to state the following.....
Your Makro Order MAK...... is now with DSV. Delivery in 1-3 days.
So in terms of business days, this means maybe Wednesday if they even keep to this word!!
Guys, stay away and don't use Makro, pay a little more and go to a place that you can trust to ensure your delivery arrives as scheduled, Makro has no concern over their customer's, really don't give a rats ass.. Worst service I have ever experienced!!
SA
Simon A's update16 Mar 2019, 18:09
Reviewer Update
Received an SMS Saturday 16th March @ 17:05 to state the following.....
Your Makro Order MAK...... is now with DSV. Delivery in 1-3 days.
So in terms of business days, this means maybe Wednesday if they even keep to this word!!
Guys, stay away and don't use Makro, pay a little more and go to a place that you can trust to ensure your delivery arrives as scheduled, Makro has no concern over their customer's, really don't give a rats ass.. Worst service I have ever experienced!!