Makro - **** at Service

We bought a lawn mower from Marko Online for collection at Cape Gate. On the Wednesday I went to collect at Cape Gate and they told me my order is at Montague Gardens branch and I then showed the email that it state to fetch at Cape Gate.

The staff at online collections were not that helpful I ended up having to tell them that I am not going to Montague Gardens branch and that they have to make a plan as this is not my fault. Eventually after I had to be a little rude he took my details and said he will arrange delivery for free and I left.

He called me again about 10min later saying that the item will be delivery to the requested address on the Friday at 2pm. Friday 2pm came and went - no package. I called and asked to speak to the staff member I spoke to but the phone just kept ringing and ringing after being transferred. I then requested the the staff member call me back - no call back by the time agreed and I called again. Eventually I got through to Collections and spoke to a different staff member and he said there is nothing he could do that day as they were closing already and he would call me the next day first thing.

My husband was called the Saturday morning advising him that his purchase was ready for collection at Montague Gardens branch and we then had to go through the whole process of explaining that its not supposed to be there and that it was arranged to then be delivered. I then called the Cape Gate and asked to speak to a manager and the phone once again just rang and no manager. The lady on the phone assured me the manager will call me back but he just never did. I called the National Contact Center and the lady said I need to call Montague Gardens branch and I said I will not as I have been calling around all day and getting no where and she agreed to follow up for me on Monday as there was nothing she could do the Saturday. On Monday someone called my husband and said they will delivery Wednesday at 6pm. Wednesday came and went and no delivery. My husband got hold of a driver on the Thursday and the driver said that he will try to arrange something the next day. It has now been a week and a half and we still do not have our package nor have a indication of when we will be getting it.

We are so over this pathetic service and have absolutely run out of options to get an item we have already paid for!