Makro courier services pathetic

13 Days have passed since I placed an order using Makro online services despite several fellow ups via email and direct call to their call centre. I still haven’t received my order and the worst part is, their customer support staff don’t really know what is happening. I have not received any kind of communication from their courier services they use. For a big brand like Makro they can do better, but at the moment their online courier services are pathetic. I am starting to think might receive my order by next year. These raises a lot questions regarding processes and procedures implemented. Anyways, this is my first and last order using Makro online services.