Makro Courier Service reporting order delivered whereas order is not delivered

I am writing to formally lodge a complaint about the status of my recent order (tracking number: WUM-OWB9WM).

According to your system, my parcel was marked as delivered on 23 February 2026 at 05:36 PM. However, I would like to state clearly that I have not received this parcel, and I even got a message from one of the guys that the order will be delivered tomorrow.

This kind of behaviour is unacceptable, as it creates unnecessary panic and inconvenience for customers. Furthermore, it contributes to reputational damage to Makro as a brand, as it reflects poorly on the reliability of both the retailer and its delivery partners.