HE
Henk E
1 reviews | Active since Nov 2019
10 Jun 2026, 08:36
MAKRO COUNTER FIT GOODS
I bought Samsung Galaxy Buds 3 pro - and when receiving the earbuds - they were counterfit goods?? - since when does Makro sell counter fit goods???
nevertheless - I returned the item over a week ago and no communication...
this was a birthday gift for someone, Imagine the embarrassment for them to tell me a product that is normally R4000 and now give them counter fit goods... this is unacceptable... I still have no information or refund or explanation...
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Replies (2)HE
Henk E's updateReviewer Update
10 Jun 2026, 09:44 Thank you for your response. I appreciate the explanation, however, I must express my concern regarding this situation. As a customer, I purchased the item directly through Makro’s website, Makro.co.za, trusting the Makro brand and its reputation for quality and reliability. At no point was I directed to, or knowingly engaging with, an independent third-party website. Given this, it is very concerning that counterfeit goods are being sold through the Makro platform. While I understand that independent sellers may fulfil orders, it raises serious questions about the controls and safeguards in place to prevent counterfeit or non-compliant products from being listed and sold to customers. From a customer perspective, the transaction is made with Makro, and the expectation is that all products available on your platform meet your standards and are verified accordingly. Allowing counterfeit items to be sold under the Makro umbrella undermines this trust. I would appreciate clarity on how Makro intends to address this issue and prevent similar situations from occurring in future. I also look forward to a prompt resolution of my specific case. Kind regards,
HE
Henk E's update10 Jun 2026, 09:44
Reviewer Update
Thank you for your response. I appreciate the explanation, however, I must express my concern regarding this situation. As a customer, I purchased the item directly through Makro’s website, Makro.co.za, trusting the Makro brand and its reputation for quality and reliability. At no point was I directed to, or knowingly engaging with, an independent third-party website. Given this, it is very concerning that counterfeit goods are being sold through the Makro platform. While I understand that independent sellers may fulfil orders, it raises serious questions about the controls and safeguards in place to prevent counterfeit or non-compliant products from being listed and sold to customers. From a customer perspective, the transaction is made with Makro, and the expectation is that all products available on your platform meet your standards and are verified accordingly. Allowing counterfeit items to be sold under the Makro umbrella undermines this trust. I would appreciate clarity on how Makro intends to address this issue and prevent similar situations from occurring in future. I also look forward to a prompt resolution of my specific case. Kind regards,
HE
Henk E's updateReviewer Update
18 Jun 2026, 13:36 Dear Makro Customer Service,I am writing to express my deep frustration regarding the unresolved refund for the counterfeit Samsung Galaxy Buds 3 Pro I returned. Despite assurances, I was supposed to have been reimbursed yesterday, June 17th, yet no refund has been processed and no communication has been received.This delay is unacceptable. I trusted Makro’s platform and reputation when making my purchase, and the discovery of counterfeit goods was already a serious breach of trust.
The continued lack of accountability and failure to honor the promised refund only compounds the issue.I demand immediate action to process my refund without further delay. Additionally, I urge Makro to address how counterfeit goods were allowed to be sold under its name, as this undermines customer confidence in your brand.
Please confirm the refund has been processed and provide a clear explanation for the delay.
The continued lack of accountability and failure to honor the promised refund only compounds the issue.I demand immediate action to process my refund without further delay. Additionally, I urge Makro to address how counterfeit goods were allowed to be sold under its name, as this undermines customer confidence in your brand.
Please confirm the refund has been processed and provide a clear explanation for the delay.
HE
Henk E's update18 Jun 2026, 13:36
Reviewer Update
Dear Makro Customer Service,I am writing to express my deep frustration regarding the unresolved refund for the counterfeit Samsung Galaxy Buds 3 Pro I returned. Despite assurances, I was supposed to have been reimbursed yesterday, June 17th, yet no refund has been processed and no communication has been received.This delay is unacceptable. I trusted Makro’s platform and reputation when making my purchase, and the discovery of counterfeit goods was already a serious breach of trust.
The continued lack of accountability and failure to honor the promised refund only compounds the issue.I demand immediate action to process my refund without further delay. Additionally, I urge Makro to address how counterfeit goods were allowed to be sold under its name, as this undermines customer confidence in your brand.
Please confirm the refund has been processed and provide a clear explanation for the delay.
The continued lack of accountability and failure to honor the promised refund only compounds the issue.I demand immediate action to process my refund without further delay. Additionally, I urge Makro to address how counterfeit goods were allowed to be sold under its name, as this undermines customer confidence in your brand.
Please confirm the refund has been processed and provide a clear explanation for the delay.