RW
Rob W

1 reviews | Active since Jan 2019

27 Aug 2021, 08:59

Makro couldn’t Care Less

I wanted to purchase a few bottles of Jagermeister and saw that Makro has 1 Litre bottles on special. Naturally I checked stock availability online and found that Carnival Store near Brakpan had in store yesterday 26 August. As I was needing for the weekend I drove from Boksburg to Brakpan to collect. When I arrived at the store I asked a lady employee where to find the items. She was very rude and told me they ran out of stock 2 days prior. Firstly why did the online request not advise me that the store was out of stock and secondly the employee made no apology and treated me with disdain. She couldn’t actually care less despite me having to travel from Boksburg to Brakpan at my cost

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Replies (1)
Makro
Makro's reply27 Aug 2021, 11:12
Official
Good day Rob,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Hello Peter

Best regards,