Makro could just as well have written Dante's Inferno.

Item: Makro
Rating: 1
Author: Johan B

Never buy 5 chairs from Makro under a special where the "special" is indicated as 1 unit, as you will then receive 1 chair for the price of 5. Getting a dentist appointment with a sadist and suffering a tooth extraction without anesthesia by 4-pound hammer is easier and preferable than going through the achingly frustrating process of getting your money back from Makro. It simply does not happen, R4745 gone and missing in the "Makronian" universe. Forget about ever receiving your chairs. If Makro was Dante's Hell, every single Makro employee who dropped the phone after 25 minutes deserves an eternity in level 7 of Dante`s Inferno, reserved for sociopathic sadists, call-center operators and Makronian teleconsultants.

Helpful (0)

Replies (1)

Johan B's updateReviewer Update

06 May 2025, 11:18

Subject: Refund Still Missing – Congratulations on the Interest Earnings!

Dear Makro / MakroOnline / MakroSA / whichever name you’re using this week,

Just checking in again — yes, still no sign of my refund after a whole month. I can only assume your team is hard at work not processing it, with admirable consistency.

Out of curiosity, if 10,000 customers like me each hand over R5,000 and wait a month (or longer) for a refund, that’s what — around R210,000 a month in interest?
Over R2.5 million a year?
Impressive passive income for a company that’s supposed to be performing for their customers, and not refunding people.
I mean, who needs actual customer satisfaction when you’ve got free money rolling in?

Please let me know if I should mark my calendar for another month from now, or if your refund department is taking bookings for next quarter.

In the meantime, I’ll be sure to tell everyone I know about this brilliant savings strategy you’ve got going — hold people’s money, do nothing, and profit.

Warmest regards
Johan

Johan B's update06 May 2025, 11:18

Reviewer Update