XM
Xolile M
1 reviews | Active since May 2019
03 Jan 2023, 12:18
Makro Cornubia/Defy incompetence
I purchased a Defy fridge on the 08 July 2022, beginning of December I noticed that it's does not cool anymore. I managed to go to Makro Cornubia on the 23 December 2022 to report the appliance defect job number *** was given to me and told to wait for the technicians to come check the appliance at my home. On the 29th they arrived and said the fridge has no gas. I requested a replacement appliance as it is too soon to be regasing a new fridge. Between Defy and Makro Conubia I'm being put through Here and there with no help. Mind you my food has gone off, I have no fridge and I have 3 kids. What must I do really to be given another fridge
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Replies (1)
Makro's replyOfficial
05 Jan 2023, 16:22Good day Xolile,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply05 Jan 2023, 16:22
Official
Good day Xolile,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,