AB
Anneline B

1 reviews | Active since Oct 2016

19 Apr 2021, 12:28

Makro Cornubia Service Sucks

I purchased a Hisense 271L Fridge freezer combi from Makro Cornubia in August 2019. The fridge is still under guarantee and now has a problem which cannot be repaired. I was advised that the fridge needs to be replacrd by Makro. Firstly took then a week to actually log a fault for a technician to come out, with me having yo call non stop and fighting with them i eventually am told the fridge i bght was discontinued and they do not have it in stock. They can offer me a smaller fridge. This is utter nonsense, i paid for a 271L fridge and thats what i should be given or something bigger but definitely not something smaller. Obviously as time passes the price of everything has gone up, it cannot be my fault that i paid a certain orice at the time and now you cannor fulfill the terms of replacement. The salesman Marvin at the tome of the sale was great now when its time for after servuce he is giving me the run around and basically rude when i speak to him he just keeps quiet on the call. What kind of staff and customer service is Makro offering. I am absolutely furious, i will not settle for a fridge that is smaller than the one i paid for.

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Replies (2)
Makro
Makro's reply19 Apr 2021, 16:35
Official
Good morning Anneline,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team
AB
Anneline B's update19 Apr 2021, 16:43
Reviewer Update
Another 24 to 48 hours where i need to throw away food and milk.
Who is going to reimburse me for all the food and milk i have had to throw away. My initial call logged with customer care was not even logged with the store or Hisense.
If i never called to follow up i would never have even been this far with this query. Service has been ridiculous... An absolute joke.