CN
Chris N

1 reviews | Active since Oct 2017

27 Apr 2021, 16:42

Makro Cornubia - Really Bad Customer Service/Assistance

Really bad service at Makro Cornubia, staff don't seem to help their customers and not very helpful or friendly. This is the third time I visited the store but no improvements since last year. I went to purchase a TV and the salesman drags the TV on the floor like he is selling dog food or something. Customer services were not polite and dispatch is horrible does not seem to want to assist the customers. If this is the level of service to be expected from Makro Cornubia I don't think I will be buying anymore from this store because the service is really pathetic and I don't think I am the only one who has experienced this.

Just a suggestion if you guys want to see some major improvement in store sales try treating your customers better.

0
Replies (1)
Makro
Makro's reply28 Apr 2021, 08:11
Official
Good morning Chris,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team