Makro Cornubia - Poor Service from lady that books out items

Store : Makro Cornubia

I had purchased a Gas Stove on the 7 December 2020, got it booked in to pick up the next day.

Upon booking the stove for pick, the Indian lady (that uses big glasses) was rude from the start.

She asked her collegue to book the stove, with absolutely no sense of urgency, she then went on to tell the gentleman that helped me with the stove that he should not take anymore items to book because there was no space, you could see the embarrassment in the gentleman's face.

The right thing was to wait for us to leave, then say whatever she needed too.

Upon fetching the stove the very next day, the very same lady left the stove for my fiance to take to the car himself. Do they not bother getting someone to assist the client ?

A trolley porter saw my fiance and helped him instead the lady getting someone from Makro to assist.

We pay for our goods and expect better service.

There are alot of people who are more efficient, customer focused and a peoples person than the lady that assisted us.

Makro Cornubia should re-train staff on Customer Service