Makro Cornubia

Hi, So I purchased a huge Chest Freezer from Makro Cornubia store and upon purchase was offered an extended warranty for an additional amount with makrosure with the conception of thinking it would be good but to my surprise. Today I tried getting an hold of some one to assist me since 8am and was only able to get someone that took down my issue at 13.40pm, My purchase has been tripping my main power supply since last night and is over freezing or collecting ice. Bare in mind its a huge freezer filled with perishables meat line..... and I was told that I had to wait 3 to 5 working day for it to be attended to????? ***............... What happens to my food that's in there? they response we don't know find somewhere to keep it! So I had to pay for a warranty yet loose all my goods contained within the item purchased were is the logic in this? When question no answer but tells me its a good thing cos I don't have to pay upfront! How is it good if I wait they services I would by then already lost almost 10k food items!!!! Pathetic of a service indeed! be aware when purchasing these warranties as they are nothing but miss leading! This thing about 3 to 5 business day is bull****! People will loose a lot more than they instalments for a lousy warranty plan that is clearly of no benefit! Pathetic service from store as well!