DA
Desiree A
1 reviews | Active since Aug 2018
03 May 2025, 00:49
MAKRO CORNUBIA DEFECTIVE PRINTER
Don't buy at Makro. They sell a whole lot of defective products that last a few months then break just outside of warranty. Bought an Epson L3250 printer on 6th Aug 2024. Only printed 200 pages of which they say it prints 7500 pages before you need to clean the head or replace the ink. From March 2015 printer has been randomly printing blotchy prints. Thought it was normal and just continued to print 3/4 pages until it printed normally again. Then by 19th April I realised that this was definitely a problem and too it to cornubia Marko where I purchased it. Little did I know that this was a discontinued batch. Noone told me that when purchasing and now they refused to replace even though they gave me a defective printer. They want to repair the defective printer that they provided and I need to wait 21 days to have this done .
Pathetic serviCE and terrible refund or return policy. That don't care. Pls don't waste your time and money buying at any of the Makro stores. They are full of ****
Helpful (0)
Replies (15)0
Replies (15)
Makro's replyOfficial
04 May 2025, 14:12Hi Desiree,
Thank you for reaching out to us.
We apologize that your product is faulty.
The product will be sent to the supplier in order for it to be repaired
The store will advise you once the item is ready to be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize that your product is faulty.
The product will be sent to the supplier in order for it to be repaired
The store will advise you once the item is ready to be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Makro's reply04 May 2025, 14:12
Official
Hi Desiree,
Thank you for reaching out to us.
We apologize that your product is faulty.
The product will be sent to the supplier in order for it to be repaired
The store will advise you once the item is ready to be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize that your product is faulty.
The product will be sent to the supplier in order for it to be repaired
The store will advise you once the item is ready to be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
DA
Desiree A's updateReviewer Update
04 May 2025, 15:27Really. The product was bought faulty so it shouldn't be repaired. I should be given a replacemenr
DA
Desiree A's update04 May 2025, 15:27
Reviewer Update
Really. The product was bought faulty so it shouldn't be repaired. I should be given a replacemenr
DA
Desiree A's updateReviewer Update
04 May 2025, 15:28I need some feedback as to where this process is. Can someone call me back urgently.
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Desiree
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Desiree
DA
Desiree A's update04 May 2025, 15:28
Reviewer Update
I need some feedback as to where this process is. Can someone call me back urgently.
***
Desiree
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Desiree
Makro's replyOfficial
05 May 2025, 13:15Hi Desiree,
Thank you for reaching out to us.
Since the product is an instore repair, we have requested that the store contacts you with regards to the complaint.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
Since the product is an instore repair, we have requested that the store contacts you with regards to the complaint.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Makro's reply05 May 2025, 13:15
Official
Hi Desiree,
Thank you for reaching out to us.
Since the product is an instore repair, we have requested that the store contacts you with regards to the complaint.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
Since the product is an instore repair, we have requested that the store contacts you with regards to the complaint.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
DA
Desiree A's updateReviewer Update
05 May 2025, 14:14The store told me that they are sending it to a technician for repairs and now you are saying it's an in-store repair. What nonsense is this?? I also have the store my printer with a full tank of Ink so I expect it to be returned the same way. Who in MAKRO is qualified to repair my printer???? Call me back urgently today!!!!
DA
Desiree A's update05 May 2025, 14:14
Reviewer Update
The store told me that they are sending it to a technician for repairs and now you are saying it's an in-store repair. What nonsense is this?? I also have the store my printer with a full tank of Ink so I expect it to be returned the same way. Who in MAKRO is qualified to repair my printer???? Call me back urgently today!!!!
Makro's replyOfficial
05 May 2025, 16:40Hi Desiree,
Thank you for reaching out to us.
We have raised your complaint with the relevant team, and you will be contacted with regards to your repair.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We have raised your complaint with the relevant team, and you will be contacted with regards to your repair.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Makro's reply05 May 2025, 16:40
Official
Hi Desiree,
Thank you for reaching out to us.
We have raised your complaint with the relevant team, and you will be contacted with regards to your repair.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We have raised your complaint with the relevant team, and you will be contacted with regards to your repair.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
DA
Desiree A's updateReviewer Update
05 May 2025, 18:00I have requested soo many times for someone to call me back URGENTLY. You keep saying that you will get someone to call or escalate but really U are not doing anything. CAN SOMEONE CALL ME ASAP. I NEED TO KNOW WHAT THE HELL IS GOING.
DA
Desiree A's update05 May 2025, 18:00
Reviewer Update
I have requested soo many times for someone to call me back URGENTLY. You keep saying that you will get someone to call or escalate but really U are not doing anything. CAN SOMEONE CALL ME ASAP. I NEED TO KNOW WHAT THE HELL IS GOING.
Makro's replyOfficial
07 May 2025, 14:25Hi Desiree,
As advised, you will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
As advised, you will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
Makro's reply07 May 2025, 14:25
Official
Hi Desiree,
As advised, you will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
As advised, you will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
DA
Desiree A's updateReviewer Update
08 May 2025, 10:03The most pathetic serviCE I have received from any service provider ever. The store manager for returns Nasib contacted me. He listened only to respond not to find a resolution. HE TOLD ME THAT HE WOULD SPEAK TO THE STORE MANAGER TO SEE HOW HE COULD HELP ME BECAUSE HE UNDERSTOOD MY SITUATION. THEN HE CALLED BACK SAYING THAT HE HAS MADE A DECISION TO STAND BY HIS INTIAL DECISION OF ME WAITING 21 DAYS FOR THE REPAIR STORE TO PROVIDE FEEDBACK. He provided me with incorrect details of the store manager and then cut the call on me and didn't call back. Today I received a call from a lady from service desk. She said that there is a fee for the printer that they took in for repairs. Apparently the printer that I used to print only 200 pages head is dirty and ink is clogged and they are charging me R2000 to clean. How can this be???? I paid R4000 for that printer just over 6 months ago, printed only 200 pages and most were reprints cos the printer was smudging and now they want me to pay R2000 to repair. This is madness. I need someone in a management roll who can actually do their job at MAKRO TO CALL ME BACK. THIS IS BULL**** AND UNFAIR TO PAY FOR AN ITEM THAT BREAKS IN LESS THAN 6 MONTHS AND NOW THEY WANT ME TO PAY AGAIN TO REPAIR. I WILL NEVER BUY AT ANY MAKRO OR RECOMMEND FOR ANYONE TO PURCHASE HERE. THE REVIEWS AND SOCIAL MEDIA COMPLAINTS SPEAK FOR ITSELF. MAKRO IS HORRIBLE BRAND THAT ROBS ITS CUSTOMERS. I DO NOT WANT TO SPEAK TO NASIB. PLS GET THE STORE MANAGER TO CALL ME BACK ASAP
DA
Desiree A's update08 May 2025, 10:03
Reviewer Update
The most pathetic serviCE I have received from any service provider ever. The store manager for returns Nasib contacted me. He listened only to respond not to find a resolution. HE TOLD ME THAT HE WOULD SPEAK TO THE STORE MANAGER TO SEE HOW HE COULD HELP ME BECAUSE HE UNDERSTOOD MY SITUATION. THEN HE CALLED BACK SAYING THAT HE HAS MADE A DECISION TO STAND BY HIS INTIAL DECISION OF ME WAITING 21 DAYS FOR THE REPAIR STORE TO PROVIDE FEEDBACK. He provided me with incorrect details of the store manager and then cut the call on me and didn't call back. Today I received a call from a lady from service desk. She said that there is a fee for the printer that they took in for repairs. Apparently the printer that I used to print only 200 pages head is dirty and ink is clogged and they are charging me R2000 to clean. How can this be???? I paid R4000 for that printer just over 6 months ago, printed only 200 pages and most were reprints cos the printer was smudging and now they want me to pay R2000 to repair. This is madness. I need someone in a management roll who can actually do their job at MAKRO TO CALL ME BACK. THIS IS BULL**** AND UNFAIR TO PAY FOR AN ITEM THAT BREAKS IN LESS THAN 6 MONTHS AND NOW THEY WANT ME TO PAY AGAIN TO REPAIR. I WILL NEVER BUY AT ANY MAKRO OR RECOMMEND FOR ANYONE TO PURCHASE HERE. THE REVIEWS AND SOCIAL MEDIA COMPLAINTS SPEAK FOR ITSELF. MAKRO IS HORRIBLE BRAND THAT ROBS ITS CUSTOMERS. I DO NOT WANT TO SPEAK TO NASIB. PLS GET THE STORE MANAGER TO CALL ME BACK ASAP
Makro's replyOfficial
11 May 2025, 11:37Hi Desiree,
Thank you for reaching out and sharing your concerns.
We truly understand how frustrating and stressful it can be when there's a lack of clear communication regarding repair costs. Let's go through this together.
You were informed about a R2000.00 fee for the repairs needed on your printer. We can imagine that this amount might have come as a surprise, and it's completely reasonable to want to understand exactly what this fee covers.
The store where you took your printer has been advised to have a manager contact you. This manager should provide you with a detailed explanation of the repair costs and the reasons behind the R2000.00 fee. It's crucial that they clarify any
misunderstandings and offer a transparent breakdown of the charges. You deserve to have all the information you need to feel confident about the proceeding with repair process.
While we on the HP platform itself don't have the final say in this matter, we are committed to assisting you. We did facilitate communication with the store and ensure that your concerns are addressed properly.
Our goal is to help you get a satisfactory resolution, and they are here to support you through this process.
Kindly notify us as soon as a manager reaches out to you and advise us with regards to what they say when they contact you.
They should provide a comprehensive response, detailing how the repair cost was determined and addressing any questions or concerns you might have.
If there's anything specific you'd like to know or if you have any additional questions, please don't hesitate to ask. We here to help and support you through this process.
We truly sorry for the manner in which this query was handled and apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter Team
Thank you for reaching out and sharing your concerns.
We truly understand how frustrating and stressful it can be when there's a lack of clear communication regarding repair costs. Let's go through this together.
You were informed about a R2000.00 fee for the repairs needed on your printer. We can imagine that this amount might have come as a surprise, and it's completely reasonable to want to understand exactly what this fee covers.
The store where you took your printer has been advised to have a manager contact you. This manager should provide you with a detailed explanation of the repair costs and the reasons behind the R2000.00 fee. It's crucial that they clarify any
misunderstandings and offer a transparent breakdown of the charges. You deserve to have all the information you need to feel confident about the proceeding with repair process.
While we on the HP platform itself don't have the final say in this matter, we are committed to assisting you. We did facilitate communication with the store and ensure that your concerns are addressed properly.
Our goal is to help you get a satisfactory resolution, and they are here to support you through this process.
Kindly notify us as soon as a manager reaches out to you and advise us with regards to what they say when they contact you.
They should provide a comprehensive response, detailing how the repair cost was determined and addressing any questions or concerns you might have.
If there's anything specific you'd like to know or if you have any additional questions, please don't hesitate to ask. We here to help and support you through this process.
We truly sorry for the manner in which this query was handled and apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter Team
Makro's reply11 May 2025, 11:37
Official
Hi Desiree,
Thank you for reaching out and sharing your concerns.
We truly understand how frustrating and stressful it can be when there's a lack of clear communication regarding repair costs. Let's go through this together.
You were informed about a R2000.00 fee for the repairs needed on your printer. We can imagine that this amount might have come as a surprise, and it's completely reasonable to want to understand exactly what this fee covers.
The store where you took your printer has been advised to have a manager contact you. This manager should provide you with a detailed explanation of the repair costs and the reasons behind the R2000.00 fee. It's crucial that they clarify any
misunderstandings and offer a transparent breakdown of the charges. You deserve to have all the information you need to feel confident about the proceeding with repair process.
While we on the HP platform itself don't have the final say in this matter, we are committed to assisting you. We did facilitate communication with the store and ensure that your concerns are addressed properly.
Our goal is to help you get a satisfactory resolution, and they are here to support you through this process.
Kindly notify us as soon as a manager reaches out to you and advise us with regards to what they say when they contact you.
They should provide a comprehensive response, detailing how the repair cost was determined and addressing any questions or concerns you might have.
If there's anything specific you'd like to know or if you have any additional questions, please don't hesitate to ask. We here to help and support you through this process.
We truly sorry for the manner in which this query was handled and apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter Team
Thank you for reaching out and sharing your concerns.
We truly understand how frustrating and stressful it can be when there's a lack of clear communication regarding repair costs. Let's go through this together.
You were informed about a R2000.00 fee for the repairs needed on your printer. We can imagine that this amount might have come as a surprise, and it's completely reasonable to want to understand exactly what this fee covers.
The store where you took your printer has been advised to have a manager contact you. This manager should provide you with a detailed explanation of the repair costs and the reasons behind the R2000.00 fee. It's crucial that they clarify any
misunderstandings and offer a transparent breakdown of the charges. You deserve to have all the information you need to feel confident about the proceeding with repair process.
While we on the HP platform itself don't have the final say in this matter, we are committed to assisting you. We did facilitate communication with the store and ensure that your concerns are addressed properly.
Our goal is to help you get a satisfactory resolution, and they are here to support you through this process.
Kindly notify us as soon as a manager reaches out to you and advise us with regards to what they say when they contact you.
They should provide a comprehensive response, detailing how the repair cost was determined and addressing any questions or concerns you might have.
If there's anything specific you'd like to know or if you have any additional questions, please don't hesitate to ask. We here to help and support you through this process.
We truly sorry for the manner in which this query was handled and apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter Team
DA
Desiree A's updateReviewer Update
14 May 2025, 08:10I'm still waiting for someone to give me a call to advise what the resolution is going to be. This is ridiculous that we have to wait soo long for a resolution. I am extremely disappointed. I waited since Friday last week for a response. Someone only called me on Monday to advise that the fee was being waived but there were 3 other things wrong with the printer and he wasn't sure how it was caused, what happened and why I am being told this is a repair and not a exchange for a brand new printer. Less than 200 pages printed, 2 ink changes, the print head needs to be replaced, ink system damaged, maintenance box needs to be replaced. How in the world can this be the case in less than 6 months? I was sold a defected printer and refused to be told that this will be repaired and given back to me. MAKRO. DO BETTER!!!! I do not want this printer back. I will pay the difference to get a different model. Clearly there is an issue on the manufacturers side with this printer and I refuse to pay for something that was defective in the first place.
DA
Desiree A's update14 May 2025, 08:10
Reviewer Update
I'm still waiting for someone to give me a call to advise what the resolution is going to be. This is ridiculous that we have to wait soo long for a resolution. I am extremely disappointed. I waited since Friday last week for a response. Someone only called me on Monday to advise that the fee was being waived but there were 3 other things wrong with the printer and he wasn't sure how it was caused, what happened and why I am being told this is a repair and not a exchange for a brand new printer. Less than 200 pages printed, 2 ink changes, the print head needs to be replaced, ink system damaged, maintenance box needs to be replaced. How in the world can this be the case in less than 6 months? I was sold a defected printer and refused to be told that this will be repaired and given back to me. MAKRO. DO BETTER!!!! I do not want this printer back. I will pay the difference to get a different model. Clearly there is an issue on the manufacturers side with this printer and I refuse to pay for something that was defective in the first place.
Makro's replyOfficial
14 May 2025, 11:48 Hi Desiree,
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
Makro's reply14 May 2025, 11:48
Official
Hi Desiree,
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
DA
Desiree A's updateReviewer Update
14 May 2025, 12:37Excuse me Social media team!!!!! Did U even read the complaint before you responded?? Did U read the last response I received from your team??? Clearly you have not and just sent a generic reply.
Go and do your homework before you blindly respond.
Go and do your homework before you blindly respond.
DA
Desiree A's update14 May 2025, 12:37
Reviewer Update
Excuse me Social media team!!!!! Did U even read the complaint before you responded?? Did U read the last response I received from your team??? Clearly you have not and just sent a generic reply.
Go and do your homework before you blindly respond.
Go and do your homework before you blindly respond.
Makro's replyOfficial
14 May 2025, 14:11 Hi Desiree,
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
Makro's reply14 May 2025, 14:11
Official
Hi Desiree,
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
As advised, repairs and replacements are handled by the team at the store, the management is also at the store.
You will be contacted by the team at the store when the item is ready, we are unable to contact you with no feedback.
Best wishes
Makro Social Media Team
Makro's replyOfficial
14 May 2025, 14:18Hi Desiree,
Thank you for reaching out to us.
Repairs are done instore and we have provide you with feedback from the store management.
If the product was defected that you were sold it should have been returned to the store within 14 days of purchase of the product.
After the 14 days return policy it is only a repair that can be done provided that the product is still within warrantee.
We are unable to assist you any further as the store has provided you with feedback.
We apologize that the outcome that you have received is not the feedback you were requesting for.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
Repairs are done instore and we have provide you with feedback from the store management.
If the product was defected that you were sold it should have been returned to the store within 14 days of purchase of the product.
After the 14 days return policy it is only a repair that can be done provided that the product is still within warrantee.
We are unable to assist you any further as the store has provided you with feedback.
We apologize that the outcome that you have received is not the feedback you were requesting for.
Regards,
Makro Social Media Team.
Makro's reply14 May 2025, 14:18
Official
Hi Desiree,
Thank you for reaching out to us.
Repairs are done instore and we have provide you with feedback from the store management.
If the product was defected that you were sold it should have been returned to the store within 14 days of purchase of the product.
After the 14 days return policy it is only a repair that can be done provided that the product is still within warrantee.
We are unable to assist you any further as the store has provided you with feedback.
We apologize that the outcome that you have received is not the feedback you were requesting for.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
Repairs are done instore and we have provide you with feedback from the store management.
If the product was defected that you were sold it should have been returned to the store within 14 days of purchase of the product.
After the 14 days return policy it is only a repair that can be done provided that the product is still within warrantee.
We are unable to assist you any further as the store has provided you with feedback.
We apologize that the outcome that you have received is not the feedback you were requesting for.
Regards,
Makro Social Media Team.