Makro Cornubia

I am highly disappointed in the service and policies of the returns section of Makro Cornubia. We bought a Kreepy Krauly pool pump and sand filter on the 6th of October. When we returned home and installed it we discovered that water leaked out of the waste while the pump was on filter mode. We then returned the pump and sand filter as soon as we could on the 19th of October, within the returns policy time. We were told the pump and filter would need to be sent to the suppliers for assessment. We were told the unit would be away for at least 2 weeks, this was too long to be without a pool pump and we stated we would need to replace the pump within that time. The gentleman who helped us wrote on our assessment note "Please assist the customer with credit as unit is under 14 days". After more than 2 weeks later we received a call from Makro stating our credit had been processed, we then travelled to Makro Cornubia which is a 2 hour trip from where we live only to be told that the supplier had found no fault and we would not be given store credit. The pool pump and filter were however still at the suppliers, so we had now driven 2 hours and had no pump or store credit. The man who helped us stated that if we wanted a refund we would have to phone the suppliers Aqua Pool Services and request that they authorise a refund which would be unlikely he said. We bought the unit from Makro why must we ask a private pool company for our refund? Some time later we received a message stating that the pool pump and filter had returned to Makro from its repairs, which is odd considering there was "nothing" wrong with it. The pump and filter had now been at the supplier for a month. After receiving this message we phoned to speak to the manager at Makro Cornubia many times in one week just be told she was unavailable each time. We then returned to Makro Cornubia, another 2 hour drive, to see the manager in person. The lady manager was unhelpful and again told us to ask the supplier to authorise the refund and stated that they will not refund an opened item, how could we know it was faulty without opening and testing it? The lady manager then asked us to bring the unit in again when we had still not received it back from the supplier. After much waiting they found the unit at Makro Cornubia and returned it to us. Now we sit with 2 pool pumps and no store credit. This is very unsatisfactory service that goes against the Consumer Protection Act.