Makro Cornubia - Bad delivery service.

I placed an online order on 28 November 2024 on the Makro app. The next day i received an sms from Makro stating that my order was handed over to the courier. After wasting my money on 7 phone calls and even speaking to the delivery manager, Donovan on 4 December, who stated my order will be delivered later that day, today is the 5th of December and still nothing has arrived. On my call with Donovan yesterday 4 December, he did follow up and he did call me back confirming my order will be delivered after 12pm. Im still waiting...and its the next day. Your app showed that i would receive my order on Saturday 30 November. The app does not state its an estimated delivery date but a rude guy, Phila, from the delivery dept stated that its an estimated date. I understand its December and we also just had black Friday but there was not one communication from them stating that there will be a delay. If there was then i would have been aware and would not be so frustrated as i am now the one that has to contact them all the time to find out whats going on. As for the call centre consults, they make promises they never keep. 5 times i called and left my details for someone to call me back with feedback and not even the call centre followed up if there was feedback provided. As for the courier company that you guys outsource to, they are not my problem. I dealt with Makro directly so i expect feedback from Makro directly.

Thid has now become a daily thing for me to contact Makro about this order. I wasted hours on the phone and money on you guys dealing with this. All of this just because i trusted your service, something i need to think twice about in future.