MAKRO CORNUBIA AND MAKRO TEAM DISGUSTING ME WITH THE PEOPLE THEY HIRE AND COMPANYS THEIR DEAL WITH

MAKRO CORNUBIA DISGUSTING BEHAVIOR

June

Last year I purchased an Hp laptop from Makro Cornubia for my first year college, with the money i saved and had endless problems with it. With the laptop being still under warranty, I took it back to Makro and asked for a refund, the lady at returns advised me that, weather you purchased the laptop yesterday it still must go for assessment at ensure, which I agreed.. I took it to ensure and the lady advised me that, I must wait 21 days for strip and assessment. After 21 days I called back and the lady advised me that the hard drive, fan, processor and motherboard was the problem. She stated that they waiting for parts and it will be repaired in 1 month.. it's gone over 8 months and I still haven't received my laptop. I spoke to the tech manager Kerin at Makro who said he will help try and find out what was wrong, after few emails Kerin seized all conversations with me . Weeks pasts and I then asked to speak to the manager of the store, I was transferred to the acting manager Sandile, because the manager was on leave .. Sandile didn't know anything about his role as acting manager and just didn't have answers for anything. Sandile then notified me he will call me back after an hour , hours went past and I called the store, switch board advised me that, HE IS IN THE TOILET and he will call me back .. Again another month has past and no one contacted me. I AM A COLLEGE STUDENT WHO IS BORROWING A LAPTOP FROM MY NEIGHBOR TO WRITE EXAMS AND A STUDENT WHO IS USING A PHONE TO STUDY !!

They rep**** to me rest assured the matter will be taken care off

July

There is nothing rest assured

The customer care called me and transferred me to makro cornubia, the lady spoke to me and I gave her all my details regarding the matter.

Weeks has past and she calls me again saying she tried contacting Hp, but she couldn't get far with them because she couldn't understand them.. Like seriously

Weeks has past and the repair company ENSURE sent me an email that parts has arrived and few minutes later they sent me another sms saying pick your laptop up in 7 days or it will become their property.

Makro had months to give me a refund, but I spoke to people who we're so *********** and I really don't know how they in management positions.. One lady told me the acting manager is in the TOILET and he will get back to me, which I'm still waiting.

I had no choice to pick up the laptop from Ensure and now when I put it to charge, it's not charging, I tried wiggling the cable and the charging light came on and went off !! So now my laptop is not charging!!! The touch pad is not even put back into place !! My sister starts exams soon !! She has freaken online classes!! Now I shall get my lawyers involved with this matter, which I should have done in the beginning..