Makro continues to disappoint and take your money

None of you at Makro have a clue as to what you are doing. I am getting shoved in every way possible with information that is not accurate. Please tell me how difficult it is to get a refund for items you failed to deliver. This has been ongoing since the 10th of December 2024,we are now a month later and this still has not been resolved. So Makro are just *******. They take your money and don't deliver the stock. All I am asking is for someone to contact me from Makro. I cannot get through to any of your stores. Does this mean I have to drive to Makro Crown Mines to get assistance? Must I waste further money on paying for petrol for your incompetence? I am beyond fedup with your constant disappointment. Please don't even bother to send me your unhelpful responses,because none of you ever get back to me or call me.