Makro continues to disappoint and refuses to refund

After my last post about Makro, I was assured a refund and escalated customer service contact.

Sunday 17th I was told : we will ensure that this is addressed and resolved urgently. We will update you accordingly once feedback has been received

The last email I received was : Wednesday 20 May : Just a quick update on your query, our Online team is currently processing the outstanding refund amount. Once that is done we will have our Finance department approve your refund urgently. We will advise on the refund success shortly.

It's now Friday 22, the weekend lies ahead, and I still have no more information nor a refund as promised. Disgusting empty promises.