Makro continues to disappoint!!

So after my message on 7 February 2021 regarding my son's bicycle I have this to report:

Makro, really!!!! Can you disappoint even more!!! So after receiving your private reply, I was contacted almost a full day later by your technician telling me that I can collect the repaired bicycle that following Saturday. I asked what time at which his reply was any time - the bicycle would be ready. I sent my son and his dad there to fetch it at which, first the wrong bicycle was given to them. Luckily my husband realised this before he left and went back with the bicycle, only for a manager to then locate the correct bicycle (with my son's name on it) - so obviously it was not repaired. My husband then went back the Sunday, got the correct bicycle and then realised that the scratch reported on the rim was not sorted. The manager he spoke to on Saturday apologised and promised to call back the Monday - it is now Thursday, NO FEEDBACK!!! I tried calling **********as indicated on the collection note - this number is not working.