1 reviews | Active since Sept 2016

08 Nov 2017, 10:00

MAKRO CONTINES TO MESS UP ONLINE ORDERS.

Makro does not notify client's when changes are made regarding their online orders. I requested a click and collect (#MAK455174) from Makro Springfield only to receive and sms from Dawn Wing Couriers this morning to say that my order will be delivered to my home address (which I am not currently at). I requested to change delivery address and will now only have my order delivered tomorrow because of this. I have also been to Makro Springfield on Saturday 04/11 to query my order and was not even helped. I was told to wait for the sms to say my order is ready for collection and that the website says to wait 4-5 working days (order was placed on 01/11). A similar incident took place earlier this year in May, where my click and collect order could not be fulfilled by Makro Springfield and was delivered from Makro PMB which took forever and I eventually requested to cancel that order. But Makro persisted to get that order delivered to me and advised that I must return it at a store once delivered if no longer want the items ordered. Lack of communication from Makro is pathetic service!

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Replies (1)
Makro
Makro's reply10 Nov 2017, 07:38
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya