1 reviews | Active since Mar 2013
Makro cons it's customers
I have learned my lesson. I will never buy anything electrical or tablet from them again. I bought a Connex Serenity tablet from Makro last year and discovered that the keyboard attachment was broken, they would not let me get a new box as I had already opened it and said they would get me a new case. Silly me, I should have taken it back a few days later and asked for a refund but I assumed the new case would arrive sometime later. After a few months it would not charge properly so I took it back and it was sent away for repair. They could not repair it and gave me a new one on the 4th January 2025. Last month the same thing happened it would take 6 or 7 hours to recharge and then when you switched it on it showed 10% and went off. I took it back to Makro today and wanted my money back, as enough is enough, but they said it would have to go back for repair and the warranty had lapsed. I asked how that could be as I got the new one in January and the 6 months was not up but they argued that the warranty was only for a further 3 months as the original tablet was purchased over a year ago and if it needed to be fixed I would have to pay for the repair! I went in to the store and discovered that they no longer stock Connex - I wonder why? I saw the lady who had originally helped me after the first debacle and she said she would ask the repair department to query the quality of the product when it went in for repair. Repair with Makro can take weeks and I am without a tablet. If they want me to pay for the repair I will tell them they can keep it!!! Surely, if the same problem persists with the same product twice I should have some consumer rights to get my money back but I will not hold my breath. I will never shop there again for anything mechanical and will go to a shop that specialises in that product. You think you are getting a bargain when you go to Makro but all you get is heartache.
I cannot believe that I have only just received this message 10 days AFTER I took the tablet in for assessment. I was promised an escalation of my complaint and this is what I get in return. I will post my complaint on Hello Peter and any other social media platform to inform them that this is how Makro treats their customers. Makro Repair ID *** has been sent to Repair Agent for assessment
I don't want another one as this is the 3rd time it has been brought back and you no longer sell them ( I wonder why) I just want a refund. What do you have to say about this!! Julia Woolf
I cannot believe that I have only just received this message 10 days AFTER I took the tablet in for assessment. I was promised an escalation of my complaint and this is what I get in return. I will post my complaint on Hello Peter and any other social media platform to inform them that this is how Makro treats their customers. Makro Repair ID *** has been sent to Repair Agent for assessment
I don't want another one as this is the 3rd time it has been brought back and you no longer sell them ( I wonder why) I just want a refund. What do you have to say about this!! Julia Woolf
