JW
Julia W

1 reviews | Active since Mar 2013

01 Jul 2025, 18:06

Makro cons it's customers

I have learned my lesson. I will never buy anything electrical or tablet from them again. I bought a Connex Serenity tablet from Makro last year and discovered that the keyboard attachment was broken, they would not let me get a new box as I had already opened it and said they would get me a new case. Silly me, I should have taken it back a few days later and asked for a refund but I assumed the new case would arrive sometime later. After a few months it would not charge properly so I took it back and it was sent away for repair. They could not repair it and gave me a new one on the 4th January 2025. Last month the same thing happened it would take 6 or 7 hours to recharge and then when you switched it on it showed 10% and went off. I took it back to Makro today and wanted my money back, as enough is enough, but they said it would have to go back for repair and the warranty had lapsed. I asked how that could be as I got the new one in January and the 6 months was not up but they argued that the warranty was only for a further 3 months as the original tablet was purchased over a year ago and if it needed to be fixed I would have to pay for the repair! I went in to the store and discovered that they no longer stock Connex - I wonder why? I saw the lady who had originally helped me after the first debacle and she said she would ask the repair department to query the quality of the product when it went in for repair. Repair with Makro can take weeks and I am without a tablet. If they want me to pay for the repair I will tell them they can keep it!!! Surely, if the same problem persists with the same product twice I should have some consumer rights to get my money back but I will not hold my breath. I will never shop there again for anything mechanical and will go to a shop that specialises in that product. You think you are getting a bargain when you go to Makro but all you get is heartache.

0
Replies (6)
JW
Julia W's update12 Jul 2025, 10:57
Reviewer Update
So after receiving a call to say that my complaint was being escalated I get this message Makro Repair ID *** has been sent to Repair Agent for assessment

I cannot believe that I have only just received this message 10 days AFTER I took the tablet in for assessment. I was promised an escalation of my complaint and this is what I get in return. I will post my complaint on Hello Peter and any other social media platform to inform them that this is how Makro treats their customers. Makro Repair ID *** has been sent to Repair Agent for assessment

I don't want another one as this is the 3rd time it has been brought back and you no longer sell them ( I wonder why) I just want a refund. What do you have to say about this!! Julia Woolf
JW
Julia W's update14 Jul 2025, 13:06
Reviewer Update
And so the saga goes on. A telephone call from Makro to explain that I did not get the date right for the collection of the tablet. Personally, I don't care because all I want is a refund, but they insist I can't have one because the guarantee is out of date! Apparently the date of the guarantee is on the purchase of the first one and not the replacement, which is a joke as that one doesn't work either. How is it that if a product is faulty you cannot get your money back? I will never purchase anything electrical from Makro again.
JW
Julia W's update18 Jul 2025, 11:34
Reviewer Update
And so the saga goes on. How much longer before this reaches it's conclusion? Makro Assessment reference ***. Your product has been received by the assessment/repair agent for evaluation. Visit www.makro.co.za for store contact details
JW
Julia W's update12 Aug 2025, 16:41
Reviewer Update
And so the saga goes on. I picked up a new tablet. I kept it unopened on my desk as I decided I was going to sell it. Today I decided to open the box to take photos to put on line and guess what - IT WAS BROKEN WITH 2 TABS BROKEN OFF AND LOOSE IN THE BOX. So I intend to take it back again tomorrow and see what they have to say. They are a **** company and I don't understand why people continue to shop there!!
JW
Julia W's update15 Aug 2025, 12:38
Reviewer Update
I will take it back to the store but they will just want to, once again, replace it. I am so fed up with this I just want my money back
JW
Julia W's update15 Aug 2025, 12:41
Reviewer Update
The first tablet was bought in store and was faulty, it was replaced with a new one which also proved to be faulty and was, yet again, replaced with a new one which had 2 broken tabs on the case how many times do I have to go back with this tablet before the company can admit defeat and just give me my money back!