1 reviews | Active since Aug 2014
Makro Complaint:Poor service by the extended warranty department
I am extremely unhappy with the Makro Extended Warranty department. It is too slow and they do not communicate, and nobody is taking ownership of my complaint that I have raised multiple times for the last week . I need to repeatedly call Makro to get updates and have requested their extended warranty team to call me to discuss my concerns multiple times. My requests have been ignored with no call from the Makro Extended Warranty department to date. The technician that collected my Dishwasher is arrogant and unprofessional and has not done any work on my dishwasher since collecting it on 22 November 2022. My current reference number is ***. Previous reference numbers are *** and ***. In short I have paid Makro for an extended warranty and find that they are very slow to honour the agreement. Please assist.
I have not heard back from Makro on my complaint as I continue to experience poor service from Makro with a lack of response to resolve the problem. I have since escalated to Makro Head Office who has been in touch with the technician. The technician returned my dishwasher yesterday (29/11/22) after taking it away a week ago. He reported that he could not find the fault. I switched the dishwasher on after it was returned only to find the problem immediately. So the problem is still there and it is still not working. Clearly the technician did nothing with it after keeping it for a week because he did not even probe the common issues listed on the public domain related to this problem. I also do not think that the technician sent to me has the skills and experience to work on this model of dishwasher as he clearly did not have any idea what he was doing and simply kept it for a week to waste my time. Please address urgently with the extended warranty team. This is deplorable service and I expect my money back if Makro cannot send a competent technician to fix the problem.
I have not heard back from Makro on my complaint as I continue to experience poor service from Makro with a lack of response to resolve the problem. I have since escalated to Makro Head Office who has been in touch with the technician. The technician returned my dishwasher yesterday (29/11/22) after taking it away a week ago. He reported that he could not find the fault. I switched the dishwasher on after it was returned only to find the problem immediately. So the problem is still there and it is still not working. Clearly the technician did nothing with it after keeping it for a week because he did not even probe the common issues listed on the public domain related to this problem. I also do not think that the technician sent to me has the skills and experience to work on this model of dishwasher as he clearly did not have any idea what he was doing and simply kept it for a week to waste my time. Please address urgently with the extended warranty team. This is deplorable service and I expect my money back if Makro cannot send a competent technician to fix the problem.