Makro complaint

We placed an order for delivery on 28 April 2020. As per the website delivery should take place within 5-7 working days. We received the delivery on 16 May 2020. 8 days later than we expected. Now due to the lock down delays are becoming the norm however there was no communication from Makro to me. No telephone calls or emails. In fact when I kept on checking online for the progress of the order but all it stated was order confirmed. We waited till the 7 days was done then called the call center. Explained the situation and we were told that they will follow up with the branch and that the branch will contact us. 2 days later still no phone call so we called again. Shortly after the call I received an email stating my order has been updated. When I checked the email it said that certain items were canceled from the order. The order itself was 34 items in total of which some items were part of a deal like buy 3 for R100, we received 14 items and some were singular items not the deals we actually ordered. 10 items listed online as being delivered were not received while the rest were canceled without a reason. Also on the email is stated that if any refund is due, the money will only be transferred within 7 days. So besides us waiting for the order more than a week extra we are now told wait another week for your refund. Nowhere did makro decide to contact me to inform me that they don't have stock of the items or that they will replace it with something similar. I spent over R1700 only to receive 1 box with some items packed along with the toilet paper and long life milk that were taped up together. For a big company like Makro one would assume that they provide good customer service but clearly they don't care about the customer as long as they have our money.