1 reviews | Active since Jan 2013
Makro collection service is shocking
<p>I placed an order for something online. But then when I went to the store to collect the item they direct you to the back of the shop to collect the item. Everything there is disorganised as there is no system in place to sort the orders. Then when they see my item isnt there the assistant goes inside to ask someone. I am writing this as I am waiting, and it has been 20 minutes already.</p> <p> </p> <p>I will update the time when the assistant finally arrives.</p>
Ok the assistant explained that he had to wait to be escorted by security. Which is understandable but items should be ready before the customer is notified.
Ok the assistant explained that he had to wait to be escorted by security. Which is understandable but items should be ready before the customer is notified.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order collection.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
We try and ensure that all customers have a safe and pleasant shopping experience,
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them. I have copied the store Marketing Executive ( Nontokozo Shabangu) so that the Germiston branch is aware of your complaint.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. We hope you will visit us again and that you will have a more positive experience.
If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online order collection.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
We try and ensure that all customers have a safe and pleasant shopping experience,
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them. I have copied the store Marketing Executive ( Nontokozo Shabangu) so that the Germiston branch is aware of your complaint.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. We hope you will visit us again and that you will have a more positive experience.
If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa