Makro collected the ...

Good day Nicoleen,
 
Thank you for reaching out to us on our Hellopeter platform,
 
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
 
Please be advised your query has been escalated to the relevant department and they are currently handling your enquiry. We have sent your complaint to them to ensure that they attend to it promptly.  

Kindly note feedback will be provided back to you as soon as possible. 
 
Once again, we do apologize for the inconvenience caused.

Kind regards,
Makro Hello Peter Team