Makro collected my airfryer and still hasn't refunded me

I have been calling and emailing Makro to sort out my refund since November. It has been 2 months and the issue is noted resolved. They collected my airfryer for return and I still haven't received my refund. I am so disappointed that I haven't been assisted. You accepted the return and why haven't I received my money yet? Why is your customer service so poor? Why are you treating your customers like they don't matter? Why are you taking your customers hard earned money for granted? It is honestly pathetic! I want my money!!!! I want it today. This is my second review on hellopeter and my query has not been solved. All my emails to 4 of your divisions are ignored.