Makro clueless!!!

I sent in a review. I received an unsatisfactory reply. I answered all questions and re-sent. Below is my latest communication.

Sivuyile,

I am dumb founded by your response. Firstly I have given sufficient feedback to the store regarding the product (Epson printer L 3050.)

However the issue escalated (also previously stated) when we spent over an hour – about 70 minutes holding on to get connected by Riversands call centre in order to lodge our complaint which superseded the request for the printer as without the call centre we had no other way to contact Makro Riversands. After 70 minutes we put down the phone which by the way was a more expensive number. I seethe thinking of that alone.

Now if this info is insufficient for you then I suggest you seek an alternative vocation because now you become the third reason for complaint.

I am disgusted and shocked by your arrogance and might I be bold enough to say your ignorance too. Has it occurred to you that it’s difficult to access your store and when this is the kind of service you supply with the kind of arrogance you reply with it causes someone like me to wonder why you aren’t breaking a leg trying to fulfill the customer’s request.

As I said before, I stopped my weekly shop with you about a year ago. I haven’t missed shopping with you because of the amount of returns I had to bring back and the inconvenience of doing so. This is why takealot.com will eventually become a large thorn in your side and I hope they do.

When your store first opened I praised them to the roof because of exceptional service by Louis in particular. I bought a fridge from him and every time I entered the store he came to find out if I was being looked after OK. That stopped in time and all I had were complaints about meat smelling when I opened the vacuum pack and a vacuum cleaner that broke. The hoops I would have had to have gone through to fix it caused me to buy a new one.

Don’t put me through to your store management if you think they are higher and mightier than your customers. You have lost me. See how many more you can lose.

Disappointed,

Alan Chazen.

From: Sivuyile Seyothlilla (Makro Care) [mailto:***] Sent: Sunday, 15 December 2019 09:12 To: Alan Chazen <***> Subject: [Makro] Re: Hello Peter : Disappointed at Makro Riversands

##- Please type your reply above this line -## Your request (433884) has been updated. To add additional comments, reply to this email. Sivuyile Seyothlilla (Makro) Dec 15, 09:12 SAST Good day Alan,

Thank you for your review on your Hello Peter platform and apologies for the delay.

Kindly advise on how we can assist you in this regard, you requested the store management to contact you however, we would need to provide them with information on the reason you request a call.

Looking forward to your response. Kind Regards Makro Support Team Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***Email: mailto:***: http://www.makro.co.za

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