Makro Class action suit

I made two purchases from Makro online. The first purchase was for a cordless drill. I gave a good review of the product and for a time it worked well. The one battery however refused to charge. After 5 months i asked if i could return it for a repair, and that's what happened, the drill was replaced with a new drill. On the first use the same issue with the one battery occurred. I tried to log the item for anther return but the online returns for is a bit wonky. I later got a call and asked if i could just return the battery for replacement and they said no i must return the full package. I never bothered to log a return then and thought to later try to buy a battery somewhere. Unfortunetly the person i spoke with logged the return and the item went off again for repair. That was on the 4th of October.

At the same time i purchased a digital tv antennae which did not work at all. I returned this item for a refund on the 24th September 2023. The refund was approved and i even got emails and a call saying that the item was refunded and that the funds will take a few business days to reflect. This is where things get funny on both the returns.

To this day i have not received any money on the refunded item, i was told that it was done and that i must look on the day the purchase was made. NOTHING!! i went to my bank and they confirm the money went off but nothing resembling the amount in question was sent to my account at all. I then went onto the chat again to demand a proof of payment, eventually i was given the proof of payment for someone else's profile and products, immediately i protested this and the woman on the chat apologised for sending me the wrong pdf file. I waited for sometime and the received a pdf file that resembled my account. The pdf file only contained the proof of payment from my account to the Makro account, but no prrof of the refund payment. I was then told that the account is an open account and that only the finance department could have access. The girl told me that they will send the proof of payment to me within the day. This was about 3 weeks ago now and nothing. I am also not able to access the chat anymore, i know this because i created a new account with different credentials and there i can access the chat.

The drill was marked for a refund by I don't know who, at the last successful chat I told them I don't want the refund from the drill i just need the battery replaced and returned to me. The operator on the chat told me he sent a request to the Finance department to request the drill be replaced this was now about a week ago.

Today i logged in with my new Makro account and requested updates regarding my two returned items, For the drill i was told that the refund was not successful and a email was sent to Finance. As for the TV antennae i got ABSOLUTELY no response at all.

I have had enough of this useless service and have decided to take legal action. I have purchased a domain name and am currently developing the website.

https://phucksouthafricans.co.za

Here you will be able to create an account and join any class action suit against parties that you think are too big for you to take on on your own. For those of you who don't know what a class action suit is, Its when two or more people join together and form one lawsuit against a particular party. In this case i see there are a few thousand of us who have a valid damages claim against Makro. So in this instance we join together and sue Makro for the damages and costs of suit. In other words its just one case for the lawyer but many claims, so the cost to get your retribution is cheaper when more people join the suit.