Makro claims that they delivered order but could not provide POD

I purchased a Philips Coffee machine at Makro online on 05 April 2023. 10 days later my order was still not delivered. I phoned Makro on Saturday 15 April to hear what was going on (I received messages the previous Thursday saying that my order will be delivered on the 14th it was never delivered). The consultant said she has to log a call on the Monday and then it will take a further 2 days to get an update. I opted to cancel the order (call ***). I Phoned again more than a week later to hear why I haven’t received my refund. It’s because it order was only cancelled the previous day and on not a week earlier on the 15th as requested. And it will take 7-10 working days to reflect in my account. I wrote a HELLO PETER review. Makro responded immediately saying that they contacted the customer privately and resolved the matter. To make themselves look good. No on ever contacted me and the matter has definitely not been resolved. I followed up again beginning of my about my refund in the beginning of May. This time the consultant said she checked with the Germiston store and my order was delivered. That’s wonderful news - EXCEPT THAT IT WASN'T DELIVERED TO ME. MYT ONLINE PROFILE SAYS DELIVERY FAILED AND THEY CANT PROVIDE A PROOF OF DELIVERY. Makro seemingly closed the matter and isn’t responding to anything emails anymore. PLEASE DO NOT TRUST LARGE RETAILERS JUST BECAUSE “YOU KNOW THE BRAND”. People would rather pay more and buy from Makro than a small business thinking that Makro will definitely deliver and Makro will never “***** my money”. The people working at these large retailers are just employees. They don’t care. They go home at night and really don’t care if Makro received 100 x 1 star reviews. This has not been my first incident with a large retailer trying to sell online.