Makro claims order was collected when I didn't collect it

I placed an order for an Xbox One X on Monday, 25th February, from the Cape Gate branch thinking I had found a good deal.

On Wednesday, 27th February, I was updated that my package was handed to the courier and on its way to the Rally Motors DSV collection point.

I then waited the rest of the week with no update. I phoned Makro customer service on Sunday and they informed me that the package was with DSV. I phoned DSV and they stated they haven't received my order from Makro. I phoned Makro again with this new information and was given no help and nothing but canned responses. Makro customer service staff couldn't tell me any more than I could already see on my account on their website.

Again I waited until Monday, 2 December, only to discover that my order status had now changed to Collected. Funny because I don't have my order and I didn't collect it. I didn't receive an SMS informing me that it needed to be collected.

Today, 3 December, I contacted Makro customer service again informing them of this issue and was told that the matter would be escalated and investigated, and that I would hear from Makro the same day. Of course, Makro cannot deliver on any promises they make so I have received no communication.

So an advisory for any potential customers of Makro online. Go with a company that specializes in being an online retailer. Spend the extra bit of money and buy from Takealot. Makro has proven that it does not deliver on its promises, it doesn't provide effective training to its staff, it doesn't prioritize customer experience, it isn't transparent or accountable.