1 reviews | Active since Dec 2024
Makro cheating their customers.
I purchased an item from Makro and when it was delivered there were parts missing. I was told to log a return. I was advised that the item will be collected with 2-4 business days for inspection and they will either replace it or give me a refund. It has now been over a week and I have received no feedback. I have called the call centre numerous times and all the consultants tell me that they will make a note on the system. The manager/supervisor refuses to come to the phone to chat with me. I was promises a call back from them 3 times and have still not heard back. I am sitting with an item that I cannot use and Makro has my money.
I was told that I cannot take the item to the store because it is from a third party supplier. I have been told told to wait indefinitely.
There is no matter of urgency. As a client, I feel cheated and disrespected. Makro is doing nothing to assist even though I have threatened to put this experience on Hello Peter.
The treatment that I am receiving from Makro is pathetic and they do not seem to care. They are in violation of their own terms and conditions as well as CPA. Makro must be taken to task for the poor, dishonest treatment of their customers.
Kindly note that since my review I have still not received my refund. I have called the call centre on numerous occasions and all I get are frustrated consultants on the other end of the line telling me to just be patient. I have emailed the Massmart group as well as the refunds department regarding the matter and still they fail to contact me or process my refund. The refund was logged on 4 December, the item was collected on 10 December by a rude courier driver who did not even provide me with any documents as proof. According to Makros SLA I should have received my refund into my account within 7 business days maximum. I have still not received my money. This is in direction breach of the consumer protection act which states that it is my right to request a refund.
I am tired of empty promises from Makro. Just give me back my money. You guys are actually *****ing from me by keeping my money for an item I do not have. If this is not resolved immediately I will be lodging a complaint with the national consumer council and I will also give a statement on every public platform possible about the poor, disgraceful treatment I have received from Makro.
Kindly note that since my review I have still not received my refund. I have called the call centre on numerous occasions and all I get are frustrated consultants on the other end of the line telling me to just be patient. I have emailed the Massmart group as well as the refunds department regarding the matter and still they fail to contact me or process my refund. The refund was logged on 4 December, the item was collected on 10 December by a rude courier driver who did not even provide me with any documents as proof. According to Makros SLA I should have received my refund into my account within 7 business days maximum. I have still not received my money. This is in direction breach of the consumer protection act which states that it is my right to request a refund.
I am tired of empty promises from Makro. Just give me back my money. You guys are actually *****ing from me by keeping my money for an item I do not have. If this is not resolved immediately I will be lodging a complaint with the national consumer council and I will also give a statement on every public platform possible about the poor, disgraceful treatment I have received from Makro.