Makro Charging for Cancelled Items

On 19 June (order MAK**********) and 20 June (order MAK**********) I placed two orders for at Makro online using my Uncle's account. We kept following up regarding the order and Makro consultants never had feedback. We then requested for the supplier details, when contacting the supplier they informed us that order MAK********** was collected by courier over a week ago and the courier who was meant to collect order MAK********** refused to take the parcel saying its too big. After receiving this information we contacted Makro ago to follow up with their couriers but as usual the consultants had no comment and promised to call back.

We then cancelled the two orders with Makro via their online chat, phone call and email. Their consultant on call (Lettie )confirmed that orders are cancelled reference **********, and both orders were indeed not delivered. The problem is the orders were cancelled but they are still billed on the credit facility and incurring interest, we tried following up with Makro to credit the account but they are taking us from pillar to post while we are incurring debt and interest on something that was never received

After cancelling this order Makro is now telling us delivery was done while that is not true. If delivery was done who accepted and signed for recieving the goods? Where is the delivery note? This item was cancelled on time and we never received it. How are we not expected to pay for goods which were never received.