Makro - champions of bad service

order MAK*** This Company collected a faulty producton 16 May 2023. in 2 days, 16 September 2023, it will be 4 months that I requested a refund!!!! how is this posible. i have made phone calls , put on hold, hung up on and after the 3rd call i get "we will escalate the matter" The next excuse is that they have an IT issue.... it is more than likely an operator issue. i was told at the end of june that a refund was logged, but then the incorrect amount was entered. after 2 hellopeter reviews, they posted that they would contact me privately... what a l.o.s why can they not process a simple refund and I promise to never use their platform again? is there a real person that i can speak to to get an answer?