1 reviews | Active since Aug 2019
MAKRO Centurion, worst of them all.
We bought a Fridge at MAKRO Centurion on Saturday 03 August 2019, and they promised to deliver the following day (Sunday), however the very same Saturday afternoon they called to inform us that the Delivery man will only make it on Monday 05 August 2019.
Monday morning we called to confirm the time, they promised that after 1PM they will deliver the fridge. When we realised that it was already after 4 PM, we made an effort to inquiry about the delivery but we were informed that the delivery guy has left for the day.
The issue with MAKRO centurion is that they have demonstrated poor quality of service, unprofessionalism and utter disregard for us as customers, I took leave from work to receive the delivery but they didn't even care enough to call and inform us that they won't be delivering today (Monday) to this point I don't even know when I'm gonna receive the order. No one from MAKRO Centurion has contacted us with an update as to what is happening.
At this rate I don't believe they deserve any of my business anymore. I've been to other MAKROs but I've received far better service than MAKRO Centurion. I would not recommended that you shop there unless you are willing to receive a subpar service and can tolerate bad customer care and service.
Thank you for bringing this matter to our attention.
Kindly note that we just tried calling you on the numbers provided, as we need further information in order to assist you further, however to no avail.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly note that we just tried calling you on the numbers provided, as we need further information in order to assist you further, however to no avail.
Please accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We do need to know your order number so we can contact the necessary department managers to assist and revert with a resolution. Please advise on the order number or time of convenience so we can call you.
Kind Regards,
Makro Hellopeter Team