Makro centurion via Makro online, worst service ever

Makro Centurion via makro online .

I am a visually impaired person who chose to buy from makro online for the convenience, this was a huge mistake. I bought online but when I was supp**** the wrong product I was told that I had to bring it myself to get refund. There is no point emailing because alll you get is an automated responce , until they eventually reply saying that they are escalating the matter. I ended up having to take the item in myself . A few months later that product broke under warranty and had to once again be taken in to book it for repairs. 3 months later after multiple emails they tell me to collect my refund . I once again had to go in collect my refund and get a new tv. The story does not end there another few months pass and the third tv now breaks, and I yet again take the tv in with its remote and cable to book it in for repairs. They refused to take the remote or the cable and was asked to take it back home. Another couple months pass , multiple emails, and I eventually get an sms saying come collect your refund from makro centurion. They did not say in the sms to bring in the remote and cable, if I remembered I would have definately took it in. So I go without it and was treated like a ********, spoke to two manager who refused to see any other point of view. Apparantly I was expected to be grateful to receive the refund , with no acknowledgement of my inconvenience and the cost incured by me having to make 6 trips to makro. I was astounded by the way the second manager spoke to me.. Why was I made to feel like a ********? All I wanted was my money back, I didnt want to have to make another 2 trips. I made 6 trips there could they not make one trip and collect the remote and the power cord? Makro online is a joke! Where is the convenience? Why is there no authority to hold these companies accountable for their lack of service?