Makro Centurion very bad...

Shocking service, or no service actually. Item ordered advertised as pre assembled, but delivered in flat pack box, Call center had several agents and me collectively all trying to reach Makro Centurion to try to resolve the problem, but Makro Centurion don't answer their phones. Item returned now I must wait 14 working days to get refunded for their mistake and lack of customer service save for the poor drivers who tried to help, which is not their job. Never again will I shop at Makro.