1 reviews | Active since Feb 2020
Makro Centurion suck
Not very happy with Makro Centurion. Customer service is not the best. While we were getting our last things some of the workers/supervisors were herding us while telling us that we need to stop shopping otherwise it could lead to a matter of us having to leave our Trollies because the till will be closed, they all want to take taxis to go home, just to get to the queue that was still very very long. While standing in the long queue I realized I forgot to take one small thing and wanted to quickly go get it while my friend was standing in the queue and then one of the ladies said I can’t go back as they are already closed. At the till we wanted to pay with our makro credit card it said limit exceeded while this is not true because I already made the total payment last week. I told her it is impossible for the limit to be exceeded and she rep**** by saying that I must pay with it with my personal card. When I asked to call the manager they said the manager is not available as it is closing time and according to my knowledge no store may be open without a manger on duty. The simply refused to make a plan and we had to return some of the product to get to the available balance on the card. This is unacceptable.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from our Makro Centurion.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from our Makro Centurion.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Best regards,
