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Leletu H

1 reviews | Active since Dec 2014

09 May 2023, 08:23

Makro Centurion / Samsung

I bought Samsung TV at Makro Centurion in January 2021. Around Feb 2022, I called Makro since the TV would sometimes switch off by itself, they said I should Samsung, Samsung said the problem could be my electricity and I should leave it off for like 3 days and not switch on. I did that, it stopped doing that.

In April 2022, the TV didn't show pictures, I called Samsung they came and took the TV for repairs. I didn't have a TV for more than a week. When it came back the TV had lines and i complained to the manager where my TV was fixed. We were arguing on the phone, cos I told them I don't want it anymore they should come and get it.They didn't obviously cos they did not care about my feelings.

On the 7th of May my TV did the same thing, it doesn't have pictures. I called Samsung again they say my TV is out of warranty. This TV had the same problems since the first year I bought it.

And I believe that when I bought the TV at Makro was not new at all. Now I should pay for this inconvenience. Why should I do, I have been complaining and those guys who work at complaints department at Samsung have not been helpful

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