SVdB
Stephanie Van den Berg
1 reviews | Active since Nov 2018
08 Jun 2020, 15:26
Makro Centurion return NO GO!
Been standing waiting to return something for an hour... Still two people in front of me... Unacceptable
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
22 Jun 2020, 14:23Good day Stephanie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply22 Jun 2020, 14:23
Official
Good day Stephanie,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's replyOfficial
22 Jun 2020, 14:40Good day Stephanie,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Due to the situation at hand we are currently working with minimal staff members in store due to lockdown regulations and restrictions. We do understand your frustration and we are trying to service all our customers in a safe environment. Could we kindly ask if you have received assistance with returning the above mentioned item? Please could you also provide us with your email address, Makro card number and contact details?
When replying, we humbly request that you opt to ''Private reply'' as numerics are hidden from the public to ensure that our customer information is kept private.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Due to the situation at hand we are currently working with minimal staff members in store due to lockdown regulations and restrictions. We do understand your frustration and we are trying to service all our customers in a safe environment. Could we kindly ask if you have received assistance with returning the above mentioned item? Please could you also provide us with your email address, Makro card number and contact details?
When replying, we humbly request that you opt to ''Private reply'' as numerics are hidden from the public to ensure that our customer information is kept private.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply22 Jun 2020, 14:40
Official
Good day Stephanie,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Due to the situation at hand we are currently working with minimal staff members in store due to lockdown regulations and restrictions. We do understand your frustration and we are trying to service all our customers in a safe environment. Could we kindly ask if you have received assistance with returning the above mentioned item? Please could you also provide us with your email address, Makro card number and contact details?
When replying, we humbly request that you opt to ''Private reply'' as numerics are hidden from the public to ensure that our customer information is kept private.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Due to the situation at hand we are currently working with minimal staff members in store due to lockdown regulations and restrictions. We do understand your frustration and we are trying to service all our customers in a safe environment. Could we kindly ask if you have received assistance with returning the above mentioned item? Please could you also provide us with your email address, Makro card number and contact details?
When replying, we humbly request that you opt to ''Private reply'' as numerics are hidden from the public to ensure that our customer information is kept private.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Best regards,