jD
john D

1 reviews | Active since May 2018

09 Jan 2019, 13:02

Makro Centurion problems

I found a couple of items in the lastest Makro catalogue that I wished to purchase, the first was a Huawei Color Band2 which was advertised at R599. I then checked on the availability via the internet, which showed that while the Silver Lakes Makro had no stock, (our closest store), the Centurion branch had, but was low on stock so we rushed of to Centurion only to be told that they DID NOT have stock. Iobviously complained and spoke to a Manager who then found out that stock would only be delivered by the 15th of this month. The second item that I wanted to purchase were Osram 9watt LED Stick bulbs advertised at R25 each. When i found the aisle and the items they were marked at R29. Ithen spoke to a sales person named David who told me that the only Osram bulbs on special were 7w bulbs at R100 for 5. After a discussion he eventually went to fetch the catalogue and agreed that they were on special at R25, however at the till they rang through at R29 and we had a 15 minute wait while the cashier checked the catalogue (that I fetched), then discussed it with the packer, then got up from the till and went to 3 ladies standing at a small counter in the aisle behind the tills who then eventually gave the bulb to a guy who went off to the light aisle with me following. When he got there David was missing so he starting talking to some of the cleaning staff until I stopped him and asked for a Manager... (1) Why do Makro advertise a product that they must know is not in stock at all Stores?? (2) Why is the stock quantity on the internet not correct?? Seriously Makro you need to jack up not only the service at Centurion, but ensure that the staff are properly trained, that those responsible for departments are aware of the items in their Dept that that are on special and are marked accordingly, that the prices at the till are correct, that the procedures that they need to follow regarding incorrect pricing are followed, and lastly the Store and particularly the outside " stoep" area are filthy

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Replies (2)
Makro
Makro's reply10 Jan 2019, 15:44
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to by our internal team.
   
 Regards
 Makro Team

Best regards,

jD
john D's update10 Jan 2019, 19:02
Reviewer Update
I appreciate the fact that Makro rep**** within 24 hours, however the reply was bland and one has to question whether it was intended to just fob me off and give Hellopeter readers the impression that Makro answers all complaints. Am I going to get any honest and factual answers once the "internal team" has completed an investigation???