Makro Centurion poor customer service (non existing)

Item: Makro
Rating: 1
Author: André Snyman

I bought a TV for 40k a year and a half back. Went to Makro Centurion several times (from the 2nd month I bought it) to report the faults on the Samsung TV. They promise to call, me to arrange for someone from Samsung to come to my house. My last visit on the 25th of April 2018 I was promised again for Samsung to call me to arrange mised again. Someone from Samsung did call but never made an appointment. If Makro ignores this complain I will take the TV back and want my money back. My money didnt give them iproblems but there is no after service or warranty.....

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Replies (3)

André Snyman's updateReviewer Update

17 May 2018, 11:58

Still no reply from Makro regarding this complain. I called the headoffie and Centurion store still very slow to repond after a year and half. I called the store again and was told they will send someone from Samsung to come to my house and if there is no fault they will charge me. How can I be sure the screen will be purple tomorrow problem come and gos....I will burn this tv infront of the store if headoffice refuse to assist.

André Snyman's update17 May 2018, 11:58

Reviewer Update

Makro's replyOfficial

22 May 2018, 08:20

Thank you for your complaint . For further assistance .Please provide us with the following details.

Your contact details

Makro card number

Which Branch is responsible for your complaint

Regards

Mbali Makhanya

Makro's reply22 May 2018, 08:20

Official