LM
Lindiwe M
1 reviews | Active since Oct 2009
17 Oct 2024, 15:07
Makro Centurion Item not packaged
Dear Makro Team,
I placed an online order for pick-up, collected the items, and left them at home. Due to being unwell, I only opened them on Monday, 14 October 2024, and found that the Irish Whiskey Tullamore was missing. I contacted the call center and spoke with Lesedi, who said the store would check and update me within 24 hours.
I'm very unhappy with the situation. I trusted Makro to deliver all my goods. It's especially upsetting given my illness and the delay in opening the packages. After more than 24 hours, I followed up on 16 October 2024 and received a response that the matter is escalated, similar to Monday's response.
Kindly assist in resolving this issue promptly.
Thank you.
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Replies (1)LM
Lindiwe M's updateReviewer Update
21 Oct 2024, 11:05Good day,
Today marks a week since I reported the matter and I have not been contacted by anyone from Makro despite numerous attempts to reach your organisation.
I will need to escalate this to consumer care because I feel ignored. Losing R300 to you may be a drop in the ocean, but for me, it’s a significant amount of money that I work hard for daily.
Your disregard for my issue is very upsetting. I hope this time I will be acknowledged.
Today marks a week since I reported the matter and I have not been contacted by anyone from Makro despite numerous attempts to reach your organisation.
I will need to escalate this to consumer care because I feel ignored. Losing R300 to you may be a drop in the ocean, but for me, it’s a significant amount of money that I work hard for daily.
Your disregard for my issue is very upsetting. I hope this time I will be acknowledged.
LM
Lindiwe M's update21 Oct 2024, 11:05
Reviewer Update
Good day,
Today marks a week since I reported the matter and I have not been contacted by anyone from Makro despite numerous attempts to reach your organisation.
I will need to escalate this to consumer care because I feel ignored. Losing R300 to you may be a drop in the ocean, but for me, it’s a significant amount of money that I work hard for daily.
Your disregard for my issue is very upsetting. I hope this time I will be acknowledged.
Today marks a week since I reported the matter and I have not been contacted by anyone from Makro despite numerous attempts to reach your organisation.
I will need to escalate this to consumer care because I feel ignored. Losing R300 to you may be a drop in the ocean, but for me, it’s a significant amount of money that I work hard for daily.
Your disregard for my issue is very upsetting. I hope this time I will be acknowledged.