1 reviews | Active since Aug 2016
Makro Centurion..I need my money back now, no more repair/supplier stories pleasee!!!
<p>Three months ago I went to Makro Centurion and bought a gas - electric heater (Elegance), repair ref: ********** and a Black & Decker Smoothie Maker, repair ref: ********** . Both items did not work and I don’t know how many trips I have made to the store, returning the goods, fetching and returning them back again..... strangest thing is that when the goods come back from the repairs/suppliers there is never any report that shows what was fixed, etc.</p> <p>My children spent the entire winter without a heater...I feel that Makro does not take me seriously, I have been a very patient customer and I just want my money back now no more stories pleaaasee!!!!!!!</p>
We’ve noted your query and realize your Elegance heater has been in for repairs on more than one occasion. It is however policy that a supplier be granted the opportunity to repair a faulty unit, should they upon assessment, realize they are unable to repair the unit they then authorize credit. We also limit the number of times a supplier can repair a unit to 3 times….failure to get it right we then in that instance credit the customer.
Seeing that your unit is now back from its third repair, should you still incur problems then we will credit the item.
I believe the store has been in contact with you to collect the unit as it is back from the supplier? Kindly collect and test the unit and see if it is working to your satisfaction and advise us.
Regards
Mmule Moropa
We’ve noted your query and realize your Elegance heater has been in for repairs on more than one occasion. It is however policy that a supplier be granted the opportunity to repair a faulty unit, should they upon assessment, realize they are unable to repair the unit they then authorize credit. We also limit the number of times a supplier can repair a unit to 3 times….failure to get it right we then in that instance credit the customer.
Seeing that your unit is now back from its third repair, should you still incur problems then we will credit the item.
I believe the store has been in contact with you to collect the unit as it is back from the supplier? Kindly collect and test the unit and see if it is working to your satisfaction and advise us.
Regards
Mmule Moropa