mS
masilo S

1 reviews | Active since Oct 2014

15 Jul 2020, 19:20

Makro centurion doesn’t deliver on their promise

I bought a cadac gas heater at makro centurion on the 8/06/20 I only used the heater for few days I then realized it switches itself off i told myself I’ll take it back when I get time since I stay far and work far today 2020/07/15 I went to makro centurion where I bought it with the hope returning it because it is not serving its purpose for exchange or money back but I was told I can’t get an exchange or refund they will need to take the heater to be checked if it can be serviced or I qualify for an exchange and I have to wait plus or minus 6 weeks to get my answer or the heater back I can’t wait for 6weeks for the heater to be returned to me in summer I need the heater now in winter hence I bought it in winter I only had the heater for a month n few days my New contact is ***

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Replies (2)
mS
masilo S's update16 Jul 2020, 18:06
Reviewer Update
After I wrote a review about their bad service no one bothered to contact me or to help me with my problem because am still stacked with the heater that is not working properly after a month of purchase their silence is so not professional and is frustrating
Makro
Makro's reply28 Jul 2020, 12:14
Official
Good day Masilo,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team