IW
Ichnus W
1 reviews | Active since Sept 2019
07 Jan 2024, 14:21
Makro Centurion Disgusting Experience
What a disgusting experience! Makro website clearly states that it is open till 4pm on a Sunday. Drove all the way from Menlo Park Pretoria to Marko Centurion arrived at 2pm to be told very rudely you can not enter the store. Tried to discussed the times posted but the door was slammed in my face. I contacted the Makro call centre at 14:05 to be told “the website has correct times and not sure why the store will be closed”. I cannot believe they missed out on a R10000 sale for their careless attitude. You can do better but any way I will take my business else where.
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Makro's replyOfficial
07 Jan 2024, 14:55Good day Ichnus, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply07 Jan 2024, 14:55
Official
Good day Ichnus, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,